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First order was great. Second time I ordered from them, I only received part of one order (2 pieces out of 8 or 9), with no message explaining why. I had to argue for a refund on remaining items. Another order I placed, I never received, and had to contact them multiple times, again. I got a partial refund because I did not insure the package and it "wasn't their fault", according to the messages sent to me. I will NEVER shop with them again. Out of 5 orders, they got one correct that only had 1 item. Out of the other 15+ items I ordered only 2 arrived! Paying the shipping fees on orders that never arrived is ridiculous!
Tip for consumers:
I was given a refund, but not for the shipping fees i paid on orders that never arrived, and only after I pursued it multiple times. I had to wait almost 2 months before they would even process my refund. I was only given a "full" refund (sans shipping cost) after I wrote a bad review on here. Until then i was told that 50% of my purchase price was their policy. They did give me bonus 'S' points, but I will never use them. Their delivery failure rate is unacceptable for my purchasing needs.
* Sammy Dress attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Kimberley L.'s review of Sammy Dress earned 3 Very Helpful votes
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Dear Kimberley,
Thank you for taking the time to write a review. We appreciate your feedback.
Please note that if shipping insurance is not purchased during the check out that we can only offer a partial refund as per our terms and conditions here: http://www.sammydress.com/m-article-id-36.htm
We suggest that all customers purchase shipping insurance to ensure peace of mind during the shipping process. If you package is lost or damaged in transit, we will refund the item cost in full or resend a new item for free.
Please contact our Support Center if you have any further issues.
Thank you for your kind understanding.
Best regards,
Sammydress Customer Service Center