Kim B.

They are criminals. Absolute criminals. I received promotional bumper bucks for purchases that I made at their store. When I tried to redeem them, every single one of them was labeled as an "invalid code" on the coupon. When I called corporate customer service, the response was "well they're invalid so you must have return something on the receipt." When I explained to them that I have not returned anything, they would do absolutely nothing to rectify the situation I told them to cancel the order. I made the order 20 minutes prior to my phone call and they told me they could not cancel it because it had passed the time for cancellation. They are absolutely without any concern for customer service. They don't care whether or not they provide a good product and they don't care to honor the promotions that they put forth. I will never shop there again. I will not shop with their sister stores and I will tell everyone I know the same thing.