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I have reached out 4 times to the email provided for Customer Service. No reply. I've placed many meat delivery orders and have never had an issue till this last time. I never received a Kangaroo time confirmation. Then it just suddenly appeared on my porch around 4:30. If my dog hadn't heard a noise I wouldn't have known. The box of chicken was wet and no secure tags keeping it closed as well as corners of the packages were thawed. 4 times I've reached out and no reply. Will not be using them again.
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Have ordered many meat products through Wagjag.
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Hi Kim,
Please send an email to kay@wagjag.com and this issue will be resolved asap.
Apologies for the delay and inconvenience.