I ordered a part for refrigerator. It arrived in a timely manner but the part was sticking out of of the side of the box - damaged. On chat I was told to send pictures. They kept saying they could not open. I sent in multiple formats. Finally I told them to send a ship label and I will return it so you can see for first hand. They said "no". GRP refuses to refund my $58. That's weird! I guess this is not a reputable company. DO NOT BUY FROM THIS COMPANY