Kieran K.

Non dispatched Items

Non dispatched Items - No satisfaction from CRC
Recently ordered 3 items from CRC. One item arrived as part delivery. The remainder did not arrive despite my having received dispatch notification email with a tracking number included.
I checked the tracking number with the delivery company but they had NO MATCHING NUMBER.
Trying to contact CRC was difficult as their chat system seems to be usually in UNAVAILABLE status, and on those rare occasions when it is AVAILABLE it is usually BUSY and when I was finally able to get access it took quite a while to progress in the queue.
I did eventually get through and the CRC operator told me to fill out a 'lost in the post form'. Which he emailed to me. The form was in a proprietary format so I was unable to open it. Next day he sent the form as an email and I duly completed it. I did not receive any prompt response and when I emailed a status enquiry next day the same operator told the form was not filled in correctly as I had not signed it. I should mention here that I am only temporarily at this address and have no access to to printer or scanner. I explained this to the CRC operator, and also sent him the original dispatch email I had received from CRC with the item tracking number, and also a link to the delivery company's tracking facility where CRC could verify that they had not in fact really dispatched the item at all. No response from CRC.
The whole episode has been very frustrating and aggravating for me.
Thankfully the items in question were not of great financial value. I have learned that
1. CRC's dispatch processes are problematic (items not sent)
2. CRC does not seem to understand it's own dispatch process (unable to verify dispatch locally with tracking number).
3. CRC has zero interest in resolving the problems that it causes (customer obliged to do all the investigation and declare they are not a thief)
4. CRC is very comfortable in alienating customers ( unhelpful ad slow-or-non-responding staff)

I won't be using or recommending CRC again.