Kia k.

I spent $400 With this company to receive my order with damages. Beyond the company's control but they are who I ordered from. As a result I call them to find out that they don't answer calls and after countless messages left by me no one called me back until 2 weeks later. Only to argue with me about them sending extra glasses in my order. I explained multiple times even with the 2 extra glasses they graciously sent I don't have usable merchandise to accommodate my order of 70 glasses. Once the smart person listened to me say that I have 67 that can be used the lights came on and they ask me to send a email to include a picture of the damages. I sent this email on the call. Days later someone emails me and informs me that they will have the replacements sent by 3/1. On 2/27 1 day before I'm expecting the replacements I receive an email advising they won't make the deadline due to a move? I reply back giving them until the 8th adkingvif tgat will work and no response for 3 days. I am calling emailing and leaving voicemails and NOTHING. I'm inconveniencing my client as they are inconveniencing me. Then I ask for the inconvenience to shop me the gift boxes that go with my order free of charge and they refused. Had they answered my call two prior we would not be in this bind. The young lady Jenn is horrible at her job she dies not follow thru or follow up. She lied and said I demanded the product when offered a refund when all I did was say I need the 70 glasses I ordered which is kinda why I ordered them. Not to only have 67 glasses. I begged for a supervisor in so many different ways and of course I've spoken to no one but Jenn. Horrible. I have no faith that I will receive the items by the 8th. But I guess I just have to wait and see.