Khaya L.

I am absolutely appalled by the dismal service I received from Serenata Flowers. My recent order turned into an absolute nightmare, and I am deeply dissatisfied with how this situation has been handled.

I placed an order with Serenata Flowers, providing them with the correct delivery address for a university campus. The process seemed straightforward, and I had high hopes of brightening someone's day with a beautiful bouquet. Unfortunately, this experience has been anything but pleasant.

First and foremost, Serenata Flowers failed miserably at their primary task – delivering the flowers to the correct location. Instead, they carelessly delivered my package to the wrong place, which resulted in significant inconvenience and embarrassment. It's baffling how such a simple task could go so terribly wrong.

When I contacted Serenata Flowers to report the issue, I expected a swift and efficient resolution. However, I was met with nothing but frustration. Their customer service team claimed that I hadn't provided sufficient information, despite the fact that I had clearly provided the correct address and all necessary details during the order process. This blatant attempt to deflect responsibility is both infuriating and insulting.

The lack of empathy and accountability displayed by Serenata Flowers is truly astonishing. As a customer, I expected them to take immediate action to rectify their mistake, such as arranging for a redelivery or refunding my order. Instead, they have chosen to evade responsibility and disregard my concerns.

In conclusion, my experience with Serenata Flowers has been a complete disaster. Their inability to deliver my order to the correct location and their subsequent refusal to assist me in resolving the issue demonstrate a shocking level of incompetence and negligence. I would strongly advise anyone considering using Serenata Flowers to think twice and explore alternative options with more reliable and customer-oriented companies.

Serenata Flowers, you have lost a customer for life, and I will be sure to share my horrendous experience with others to prevent them from enduring the same ordeal. Your lack of accountability and customer care is inexcusable, and I am thoroughly disappointed in the way you have handled this situation.