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I recently completed my readings with one of the Tarot Psychic for the offer of $1.99 for 10mins. This price was very convincing so I tried and paid through my Paypal. However, when I check my bank it cost me $8.99. The Psychic lady was actually very nice and sounds genuine but there was a lot of delay to respond back and so the 10mins was not enough. I added additional 10mins for this matter for another $8.99 that shows on the screen. So i choose that option. The chat lasted approx. 20mins but when I check my bank I GOT CHARGED $179.80! This is a scam. Very dissapointed.
* Keen.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
K G.'s review of Keen.com earned 5 Very Helpful votes
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Hi K. G.
Thanks for taking the time to leave us a review. Sorry for any confusion about the way the service works once your 10 minutes are up. Each advisor has a price per minute which is prominently displayed on their listing. This was the $8.99 you are referencing. I'm sorry this came as an unpleasant surprise after what I hope was an otherwise good experience. We'll certainly share your feedback with the team to see how we can improve our service to new users.
Best.