Bought several MW items in recent weeks. Had to take time to make 3 requests for 'return' label the one time I wanted to make an exchange. Weeks later, still waiting for mailing label. No response from e-communications w/ MW rep 'Matt' who, amazingly enough, couldn't cease corresponding w/ me as long as I was making purchases. Seems they're trying to wait until the 30-day period expires, then, is too late to exchange or get refund... don't believe the customer service hype! Worst way, ever, to keep a new customer!