Kevin T.

So I've had my Q-Link phone for months, never received any calls but I also had my main phone where I was called so I don't know if this was happening before or not...
About 12 days ago I tried to swap my Straight Talk number to the free phone i qualify for with Q-Link Wireless (Government phone, enough said right lmao) to save $35 a month and went for like three days where i had no connection to straight talk (like none at all) they said my phone was no longer active (like it wasn't supposed to be) but i could still use it with my number as the number hadn't swapped over to the Q-Link phone and the Q-Link still had it's number. So they both still had their own numbers. After almost a full 3 days it finally switched but I'm told something weird is going on when people try to call me, I couldn't receive calls...
Nobody at Q-Link can explain this, I need to follow steps to update the software on my phone.
A couple days in I still have the same problem and need to follow these steps again... nothing, "You'll need to call from a second phone so we can talk to you while we work on the phone"so the next business day I call from Kristeen's house phone, it happens to be Friday and oops Tech Support has already closed because I forgot to call until the last minute because my brain is broken and I don't remember things need to be done so I called at like 7:30/8 pm... I need to call Monday to speak to tech support...
Monday I call and ask to speak to tech support and the moron on the other end of the phone insists on putting me through the updating process two more times... then finally puts me through to tech support because "unfortunately that didn't work" So I talk to tech support, they do their thing have me call a number and guess what, a whole fat lot of nothing has changed...
I get an app TextNow which gives you a number so you can talk n text as long as you have internet coverage (which I do, I can text and I can make calls and use my data but not receive calls?) and forward my number to the free WiFi calling number and now if you call me i can receive the calls

They still don't know why I can't receive calls 10 days out. So day 11 I try to swap my number back to a free straight talk phone I got with a time card but Q Link keeps saying I have the wrong pin and the wrong Password... I wrote them down when I first made the Q-Link account months ago -_-
Now I am really pissed off and my inner beast is trying to come out (those who have truly seen or heard me in an actual rage know him; for the hell of it let's call that Kevin "Dale" lol) and I'm trying not to let "Dale" overtake the phone as I'm speaking to another moron from Straight Talk who can't understand what I'm telling them to do, try resubmitting the application with my phone number as the account number instead of the enrollment number as the account number and the pin still as the pin"... after the fifth failed time explaining it to them i tell them "that's it there's nothing more to be done tonight" I say good bye and thank you for trying to help and hang up, having succeeded in not letting "Dale" out on the agent over the phone...
I try resubmitting my application to get a new number this time and my pin won't go through because I already tried and failed to use it once before... so I just paid about $70 for time when it was supposed to be 35 because I'm just tired of the F#c#! N6 stupidity... I know, I let them win but now i'm not in the stupid mess any more... the free phone still has my number and TextNow so i can receive the calls and now i have a new number on the phone I'm paying for... the end of a really irritating story...
I didn't get what I want but I DO have a working number with no f#c#tardation attached... even though we all know StraightTalk is just as "special" but at least I can make and RECEIVE calls :D