Kevin R.

Roblox allows fraudulent content to scam children of their money and then denies all responsibility. My daughter spent 250 Robluxs on content within the site promising her a rare pet Shadow Dragon for use within the Adopt Me game. She never received it and was very upset. I reported the content and emailed Roblox asking for a refund. They told me to contact a game developer. I sent the developer of Adopt me games a screenshot of her purchase and the game developer told me the content my daughter bought from a fraudulent developer and to report it to Roblox and ask them for a refund. I opened a second ticket with screen shoots of developer of Adopt me games response and of the item/seller in which Roblux customer support did nothing. A third ticket was opened when the store and the seller was deleted and Roblox told us to "contact the developer" and hid behind their terms of service. The latest ticket was handled by a senior customer support tech who gave us the same responses after a lengthy "review".