Ordered a hitch from Etrailer. Took 3 days to get to me. Arrived looking like it was dragged behind the UPS truck. NO paint left on the hitch top or bottom edges. DIDNT hold Etrailer responsible. Held UPS responsible. Etrailer refunded $15 for me to repaint (A brand new hitch). UPS decided they handled it wrong and sent the money back to Etrailer. Etrailer said they are keeping it. So they get paid twice (minus $15). I do a lot for work for nothing. And end up with a scratched up hitch. SNAFU.