I paid great north visa 990 USD on 11/08/2022. I emailed them a day later saying that i changed my mind about going to Canada and if it was possible for a refund. A man that works for them emailed me saying that they were only willing to pay me back 200 USD of the 990 USD that i paid them. If this isn't theft then i don't know what is. I have emailed this man on more than one occasion about getting a greater refund but he refuses to do it. Absolute joke. I have given them my phone number on a couple of occasions ( as requested below in the reply from GNV) and they havent got back to me. My number is *******9856.
Dear Kevin,
Thank you for sharing your feedback with us. We're sincerely sorry about our late reply.
Would you kindly provide your case number or phone number? We would be happy to locate your account and resolve any issues you encountered with our services. Unfortunately, we're unable to find your registration with us based on the information in your review.
Kind regards,
Great North Visa