Kevin O.

I ordered a hat with a very basic design, and when the hat came, the quality of the print was so bad, you could barely make out what it was and included text that I didn't want or ask for. I contacted customer service and they said apologized and said it was a "designer misprint" and they offered to send me a new corrected hat and give me a full refund for my trouble. I got the refund but the new hat never arrived.

DO NOT HIRE THIS COMPANY. I had a horrible experience with them. My lawn mower died 4 days before I was having 15 people over for a party. I paid $70 for them to cut my grass and the soonest they could do it was 3 days from then, which was the day before the party (so much for "next day"). Then on the day they are supposed to come, no one shows. When I inquire as to why, I was told the brakes on the contractors truck weren't working so he was delayed. Then 30 minutes later I was told that it was because of the busy holiday weekend even though I specifically signed up for a morning appointment so I would be one of the first houses cut. When I explained the situation to them (of course all this is via email since the company doesn't have a phone number you can call) they got very defensive and said emergencies happen and I needed to "deal with it". They were extremely rude and unprofessional. When I threatened to take action and contact the press about them they issued me and refund and said "good luck hiring someone else because we employ 80% of the contractors in your area". DO NOT HIRE THIS COMPANY.