KEVIN L.

I was a repeat customer of Fred Martin's (Barberton, Ohio) when I visited on 12/14/20 to try to make a deal on a 2021 Jeep Cherokee Latitude Lux (NOT the Anniversary edition, just one with a 6 cyl and heated seats). John the sales manager put together a deal that was a rip-off. Low-balled my trade (a 2020 Jeep Cherokee Altitude 4x4, Hydro Blue, with 3700 miles in showroom condition) by $2,000, and refused any dealer discount. Tried to make me feel guilty for not agreeing to the purchase. Went into tirades and childish hissy fits. After 2 hours of trying in vain to get a better deal, I told John forget it and he BANNED ME from the dealership -- told me to NEVER COME BACK. A repeat customer. So... the next day, I went to Diehl Chrysler in Salem, Ohio, who gave me a much better deal ($2,000 more for my trade and a dealer discount on the new Jeep) and I purchased a
2021 Jeep Cherokee Latitude Lux Anniversary Edition with a sunroof, 19" tires and wheels, dual zone climate, 8.4" touchscreen and other options... and I got it for the SAME PRICE Fred Martin would have charged me for their bare-bones Jeep with none of these options. I'll be going to Diehl in Salem from now on whenever I am in the market for a new Chrysler... and i'll enjoy NEVER DOING BUSINESS AGAIN WITH FRED MARTIN.