I would definitely use your own movers. Basically they way it is set up is movinghelp.com is a middle man for the moving companies in your area. They (through Uhaul) facilitate you scheduling and paying for your moving job. Once the movers complete the task money you have paid to uhaul will be released to the movers. Im sure it works fine in most instances but in my case I couldn't get ahold of my moving company. Uhaul is no help as the moving services are through movinghelp.com. Problem is there is no phone customer service through movinghelp.com (there is an email but no phone customer service). If I did it again I would have just paid for my own movers and not bothered with movinghelp.com.