I had my domain with them and decided to close the business. I go into the manage account and turn off the auto renewal and get a confirmation that is is off. I go back in and check to make sure and it is off. 3 to 4 months later I get a charge from them on an account I don't use anymore and do not put money into. I only found out since the bank sent me a notice and when I call godaddy they say it is a protected account and that the auto renewal should not have come off like that but it did not show up that way and they renewed my account but would not refund the money. They were more than happy to delete the account now that I called and keep my money.