UPDATE: I'm changing my review to 2 stars with an update that this company is not a scam. They do, apparently, exist. However, they clearly over-booked themselves with the Groupon deal accepting far more orders than they were able to handle and have a very immature customer service system. Not answering their phones or e-mails and not having any way to leave a message is SKETCHY -- they need to fix this ASAP.
After I originally posted my review here, I attempted to contact them every way I thought possible, having exhausted phone calls and e-mail. I tweeted at them and then sent them a private message on Facebook. Facebook, of all things, is where I finally got a reply from someone. They assured me that my order was on its way and said they had an issue with their system which was supposed to send out tracking numbers.
My canvas prints came the next day. The quality was fine, though the canvas is "thinner" (less sturdy feeling) than Costco prints and the color seems as though it would completely dissolve if it got wet (I tried cleaning a spot off a corner with a damp finger and the paint came off). I delivered one of my two prints as a gift and it looked very nice.
So, overall I'm happy with the product (at the Groupon price -- I'd never pay their full price). The company made some huge mistakes though. And I still seriously doubt the validity of the first handful of "5 star" reviews on this site. My original review is below.
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WOW! This company is a fake/scam or something. Like the others, I haven't received any communication in weeks. Have tried e-mail, Twitter, and phone calls. No way to leave a message. Also, look at all the "positive" reviews on here. They are all from a 3 day window --- SUPER SKETCHY! I am sure these are fake reviews. SCAM!