Kevin B.

While their products may be enticing and I have been mostly happy with their products,
After having two support issues within 10 days, I DO NOT RECOMMEND SNAPFISH.

They continue to provide offerings that are drastically reduced percentages of original price, which is an indication that their original prices are high. Their web site adds certain discounts but not the one you want, so it doesn't get accepted. Also, when changing the number of items ordered, there is a glitch that doesn't always correctly update. This is horrible web site; I have designed many, and this one is sub-standard.

There are other similar photo-based offerings that I have previously had success, so based on poor customer service, even after escalating without getting appropriate response, I cannot continue with Snapfish.

IF you ever have a CLAIM, get a LAWYER, because without a lawyer, you will be dealing with a Liberty Mutual person who is very young and are instructed to continue to do everything in their power to delay, deny, re-propose a settlement.

Our vehicle was rear-ended, their CLAIMS staff (all very young and unbelievably ignorant) will absolutely stick to a company policy that is directed to save the company money, instead of providing a fair settlement. Example: Allowing your vehicle to be in a comparison pool with same make/model/year but that have twice that mileage and are in a different condition. You will loose thousands in your claim. Then, your injured partner will get to sit in front of a Liberty Mutual provided doctor who is arrogant and very unprofessional ( obviously a patron of Liberty Mutual) - as opposed to serving the injured!