Kevan K.

Received the 3 swegways on time before Christmas. Out of the box it became apparent that one unit had a faulty foot pad sensor that caused it to spin out of control when dismounting. Contacted Zack and he asked for a video which I supplied. Never heard back but thought, fine it is Christmas. A Week later, a second unit stopped powering down, and the Bluetooth connection stopped working. Again contacted Zack, he asked for a Video, which again I supplied.

After multiple emails, Zack finally responded with a Chinese address to ship the units to, this would have cost $1000+ to accomplish, told him that wasn't acceptable and didn't hear anything back. I Then called VISA, they coached me with an email saying it was his responsibility to arrange shipment. Finally he responded with a Surrey address which I then shipped too on my cost, again hoping for the units to be repaired.

After 3 weeks, Zack finally responded saying I was ineligible for a refund because the units were "Heavily Used" and not in the original box. Again I stressed I was wanting the units repaired, I did not want a refund...

I then got VISA back involved, and its now in their dispute mechanism. I wish I didn't have to do this seeing I have 2 very unhappy kids. These Swegways are extremely fun, and the 3rd child likes to point that out to the 2 other kids all the time..