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Keruy E.

Contributor Level

Total Points
81

1 Review by Keruy

  • Flighthub

3/17/19

I have used Flight Hub once with no problem so when it was time for me to book a vacation to Jamaica in which I saved up for I took a used them again. BIG MISTAKE!
I booked the flight from Canada to Jamaica June 2018 and received a confirmation email along with flight schedule confirming my flight would depart from Jamaica 17th of March 6:15pm. On the day of departure I tried to check in At 8am but the flight information said the the flight would depart 8:30am. I then called the airline who said the departure time was alway 6:15pm on 17th of March but flight hub sent an incorrect time on there schedule.
I then called Flight hub and spoke to Vanessa who was very unhelpful. After explaining that they sent me the incorrect time she said there is nothing they could do because I was a no show? How can I be a no show if you sent me the wrong information...
She then blamed the airline saying they change the flight time back in July 2018 that the time had changed. I then went through the email and saw it was the same itinerary stating the same incorrect time.
Flight Hub then confirmed that the time sent on the schedule was incorrect but it was up to me to confirm the correct time with the airline and it is nothing that they could do. I am no stranded in Jamaican with no help from them to return home. I explained that I am a senior citizen with no way of getting home no where to stay and not enough money to buy a new ticket but they helped in no way. I absolutely hate this company and have never been treated this way before. You

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