Kerry Q.

I ordered a turkey from W-S 3 weeks before Christmas. I had 12 people coming for dinner and received an email confirmation for 12/23. No Turkey. I got a call late (around 8:30) on the 23rd letting me know they had lost my turkey and did not know where it was. Actually they said it was UPS's fault but that they could no longer guarantee my delivery. I live on Martha's Vineyard. Finding a turkey for that many the day before Christmas was NOT going to happen. Anyway, they called me 10 mins later to say they thought they had found my turkey and that they were 99% sure it would arrive before noon on the 24th... NO TURKEY! Also, they close at noon on the 24th through the 26th so there was no one to answer my calls. Christmas comes and goes... no turkey. I defrosted some leftovers for my guests and we had some good sides!. Of course I am expecting to hear from this company with some sort of excuse AND an apology. SILENCE. They have not reached out at all, and I have called 3 times to complain. I want a written apology from this company and there needs to be some accountability.
So far there are 12 very underwhelmed people who are clear on the Williams Sonoma lack of service and reliability, and I will be sharing this story with anyone who will listen.
Just send me an apology people!