Kerrin W.

My review is for the company, not the graphic artist I chose for my project. The bid price was $117, $119.99 with Paypal fee. I created one "milestone", which is a payment that is made, but withheld from the artist until the customer is satisfied and "releases" the project. I happened to check Paypal and found that I had been billed twice- and opened up a dispute for the second charge. I asked the artist why I had been billed twice- he stated that I had created a "second milestone" (I did not)- and he cancelled the second one. However, Freelancer never refunded the second charge, so it is still in dispute. Meanwhile, my Freelancer acct is suspended (because I opened a dispute), and I cannot release the project, which means my artist does not get paid and I cannot leave a review for the nice job he did. VERY thankful I used Paypal, so I can get the extra charge refunded. Totally unfair to the artist. And don't get conned into the extra $29 fee for special help, not worth it. I would have used the artist for additional projects, but won't go back to Freelancer again. NO customer service.