TERRIBLE! I placed an order expedited. Expecting it in 3 days, I finally emailed after 5 to then receive a notice that it was getting shipped. I also thought I was getting 10 hats, not 1. The website is over priced and a bit misleading. However, what makes this a terrible business is that I left multiple messages w/ no response, until I opened a claim on Paypal. At that point I was accused of being a "barter". What happened to "customer is always right" approach. So sad that there are businesses like this still surviving when good businesses are closing due to economic hard ship.