Ken S.

After reading a lot of reviews stating the service and delivery times were a problem with Pro Winds, I regretted ordering a Tom Crown trumpet practice mute from them. However, I emailed them with my concerns and asked whether the mute was in stock and would be shipped in a timely matter. Dean emailed right away to say the mute would be shipped out the next day and that I would receive a USPS tracking number. Within 24 hours I received the tracking number and 8 days later I received the mute. I was impressed with the great price which is why I ordered from the Pro Winds in the first place, the prompt reply from Dean addressing all my concerns, and how quickly I received the product.