Ken R.

I order their Ultimate pad for my trampoline several years ago. It came with a 3 year warranty so I stashed my order receipt away in hopes I never needed. However, living in Colorado means lots of sunny days and very low humidity. Add cold winters and things outside don't seem to last (grill covers, plastic storage sheds, etc). My pad started to show some cracks after about a year, but I kept it as long as I could. After 2 1/2 years, I decided it had to be thrown away because it had cracked so badly that it
Was no longer functional. On the off chance that the company would honor the warranty, I sent them an email. The quickly responded and asked for pictures. I didn't hear anything back, but several weeks later, a big box showed up at the house. It was a new pad and they seemed to have slightly redesigned it, making it a little bigger so it wasn't pulling so tight on my 15' tramp. I'm very impressed with their support, especially since I didn't have to pay shipping (which the warranty specifically stated I would have to pay)! Sorry others didn't have a good experience.