Ken P.

BE CAREFUL, THEY MASK THEMSELVES TO LOOK LIKE YOU ARE MAKING REZ THROUGH HOTEL... BUT NOOOOOOOOOOOO. YOU ARE GETTING A 3RD PARTY SYSTEM CALLED RESERVATIONS.COM WHICH IS A SUBSET OF EXPEDIA.
I ONLY FOUND OUT I HAD REZ THROUGH 3RD PARTY WHEN I GOT THEIR CONFIRMATION BACK AND IT WAS ON A CHEAP LOOKING E-MAIL FORM LETTER. SMELLED WRONG THEN. CALLED TO CANCEL, TO SOMEWHERE IN CHINA OR SOMEWHERE AND THEN YOU FIND OUT IT IS A NON-REFUNDABLE BOOKING... HELLO. TO SHORTEN THE STORY HERE IS WHAT YOU DO TO GET THIS CRAP REVERSED.
1. CALL YOU HOTEL AND TELL THEM WHAT HAPPENED. GET THE NAME OF SOMEONE THAT REZ.COM CAN CALL AND "WAIVE" THE CHARGE.
2. CALLL REZ.COM ON THEIR TOLL FREE NUMBER AND YOU WILL GET SOME COUNTRY SOMEWHERE.
3. THEY WILL TELL YOU THAT THEIR SUPERVISOR WILL HAVE TO CALL THE HOTEL AND GET A WAIVER OF THE CHARGES... WHICH THEY DO.
4. GIVE THEM THE NAME AND PHONE NUMBER OF THE PERSON TO TALK WITH AT THE HOTEL.
5. STAY ON THE LINE AND WAIT FOR AN ANSWER.
6. THEY WILL COME BACK WITH A WAIVED CHARGE, BUT THEY WON'T GIVE YOU A "FULL" REFUND. WILL TRY TO KEEP ABOUT $14.99 AS A "FEE".
7. RAISE HECK AT THIS AND THEY WILL AGREE TO REFUND THAT ALSO.
8. GET THEM TO E-MAIL YOU A CANCELLATION NOTICE. WHICH THEY WILL DO. BUT, IT WILL NOT HAVE ANY AMOUNT ON IT.
9. IN THE MEAN TIME, BLOCK/DISPUTE THE CHARGE TO YOUR CREDIT CARD SO IT WON'T PAY ANYTHING. JUST FOR INSURANCE.
10. FINALLY... DON'T EVER, EVER, EVER DEAL WITH A 3RD PARTY BOOKING AGENT FOR HOTELS.

I AM EXHAUSTED.