Kenneth N.

Reading all of the negative reviews, I sometimes think that it's just the luck of the draw. I have purchased seventeen items from Wayfair since September, including dining room furniture, lighting, stools and rugs, and my experiences have been pretty good. Delivery was as promised and the products met my expectations. This week, on Monday, I received a small round rug that had been ordered the prior week and it was damaged. On Tuesday I filed a claim online and the replacement arrived on Wednesday. Only four stars since one larger area rug was folded instead of rolled and I'm still working out the creases.