Kenneth E.

I ordered two gaming chairs during Lazada Midsale July 12 and when the courier (Entrego) delivered my item. I asked them why there is only one box? You cannot fit two gaming chairs in one box. The Entrego delivery man says there is only one package for me. I checked the receipt and it says number of items in package: 2. We both thinking probably they were able to fit the two items. I can't open it without paying the package first. When I opened it, Only one gaming chair. The delivery man said to contact Lazada. I have contacted the seller and they said they sent two boxes not one because it will not fit. Seller told me to contact Lazada which I did. I have contacted both seller and Lazada but until now there is no answers from them. They just said they will follow up and follow up. They let me open a dispute. After 3 days a Lazada representative called me and talked that the item I bought has no warranty! I said what are you talking about? What warranty do you mean? Do you know my problem is? Obviously the person who called me didn't know what my problem was. After so many chatting with the agents that I didn't received one 2nd item and they still think it was warranty. So stupid and brainless. Warranty is not even discuss when I first chatted them. I don't know where he got that info. It is so frustrating. They don't even know where my second item is. After 3 weeks still no concrete answers. Until now my problem is not solved. I demanded a refund but still no answer from them.