Kennah S.

I unknowingly jumped into the VIP membership because I saw an add on Facebook for a $15 outfit. My mom had just purchased one and I thought "hey, why not." Nowhere on the quiz that was required for the outfit did it say that you'd be signing up for the membership. I purchased an outfit, and then got the email saying what was going on. I was shocked at what I had gotten myself into. I called the company and asked to cancel the membership, but the representative was really unhelpful. She tried to reel me into staying in the membership by saying she'd add 500 points to my account (which I haven't seen). I insisted I wanted to cancel, and she said she'd cancel the subscription, my VIP order, and then charge it at full price. I had no choice but to stay in the membership. I'm very unhappy with this business.