Ken N.

A few days ago I booked return flights to Memmingen (West Munich) from Edinburgh through the lastminute platform and was initially delighted that flights were available on the dates I wanted. What happened subsequently almost surpassed belief. Although it clearly stated at the top of the webpage that the flights listed below were to Memmingen and NOT Munich, they duly booked my wife and I on flights to Munich. When i rang to complain about this and ask for a refund, I was asked to wait 72 hours while they checked their website. After the 72 hours had passed, I did indeed receive an email but only to tell me there was nothing wrong with their website, a blatant lie. I now face the choice of losing £300 and booking elsewhere, or going to Munich and arranging a long rail journey from there to my intended destination.

I am dumbfounded that this online operation is still in business.

For anyone who might be interested, I made a printed copy of the relevant webpage which shows clearly that my online flight request was Memmingen, not Munich, and indeed the page is headed 'lastminute.com - cheap flights from Edinburgh to Memmingen'.

AVOID!