I have to agree with it's hard to get a hold of them. I've requested two time via the web for information on two different days. I've also called there and no one answered. Finally I got a voice message. Left a message last night and still NO reply. If it's such a great place to order, why don't they at least reply. I want to order some switchplates but no one seems to care. If there is a family problem, I can understand. Hope to hear from them.