SwitchPlateFactory

What's good: beautiful site, great selection, easy search. Exactly what I want.

What's bad: trying to order. For week, receiving message saying "Checkout is down for inventory." Three messages to the email only "Contact Us" have received no response. Can not locate phone number on site or online. Very disappointed.

If anyone has info, it would be appreciated. Not ready to give up yet based on other reviews on this site.

The switchplatefactorys ability tallow you to custom make plates is pretty awesome. I couldn't really find what i was looking for elsewhere so I found them and was able to get exactly what I wanted. I actually took a picture of my wallpaper and had it printed on the plate to match the wall.

The selection couldn't be larger and pretty easy to navigate. I wanted new plates for my recent renovation and found exactly what I wanted.

Shipment arrive fast and went better than expected.

This is a horrible company, they took months to send custom tiles and then it wasn't what I wanted so I sent it back and never got credited.

I was in need of a difficult wall plate to find and Switchplatefactory was able to make the plate that I needed. It took about a week to get the plate but the custom made wood plate was worth the wait. I could not be happier with them or the product.

I placed my order on June 5th. The charges were on my credit card bill. I have received nothing. I have called multiple times and left messages and also left multiple email messages inquiring about my order. Their number is *******538 if anyone needs it. I just want my switchplates because they are perfect in my kitchen. I got 3 of them from another site and I need the last two from this company so now half my outlets and switches are covered and the opther half are not. Terrible customer service. FILL MY ORDER!

The site is very well laid out and easy to use. While they have a lot of options and can be a little overwhelming, I was able to call and find exactly what I was looking for.

Outlet covers are so cheap! You get what you pay for! Super cheap look and feel. Then it took 3 emails and a phone call to actually get someone to reply to me in regards to a return! THEN weeks later still do not have my refund in my PayPal. Would NOT shop at again! Horrible customer service AND I can buy a better outlet cover at Home Depot.

The plates were really great quality and arrived really fast. We will be ordering more i the near future

I spent $276 on switchplates from the "Switchplate Factory" and when my order arrived one of the 3-gang switchplates was broken. I have tried for weeks to get them to replace this single broken switchplate without any success. The people running this web site don't give a damn about customer service... all they want is your money. DO NOT buy from this web site!

Website is pretty awesome. Easy to order and got product right away.

Selection might be great. But that doesn't matter if you can get your order filled and email inquiries are ignored. I've read all the other comments and, in every case where the "manager" has actually responded, he/she has suggested that the consumer's complaint was unjustified. Well, here's MY story. 7 days after ordering (and PAYING), I sent an email requesting an expected shipping date. No response. 3 days later, I sent a follow up email. Yesterday, I sent my 3rd email. Bottom line, customer service is the worst I've ever encountered. I'm giving them 24 hours more to tell me SOMETHING and then I'm filing a criminal complaint. Save yourself some grief. Don't buy ANYTHING from this company. There are OTHER websites that sell switchplates.

I also ordered from this site. They debited my account and never sent the products.
I sent 3 emails without a response. There's no phone no. I have contacted The Attorneys Generals Office to file a complaint.If anyone wants their address it's
Suite 224 1860 Mellwood Ave. Louisville, KY *******. Stand up and be counted.

I reviewed the possible switch plate options and placed my order. I received the merchandise within 3 days at a regular shipping rate. It was exactly what I had ordered and expected. A+ to them for good customer service.

Tried to order the switch plates I needed. Pay Pal rejected request " no valid phone Number"

A huge selection but easy to find exactly what I needed. Shipping was fast and very satisfied overall. I will buy from them again.

Does anyone need some switchplates that are supposed to be yellow, but look green? Well, that's what I'm left with after subjecting myself to this company. Wish I had read the poor reviews first. After not receiving any response to my emails, I finally called. Was then told that I had exceeded their return period. Of course! I was waiting for a response to my emails. That seems to be a continuous theme with this company. I was told to send them back (and, boy, was he rude) and he would see what they could do. Just found out that they will do nothing but send back the same plates to me. They "match" their monitor! They aren't even all the same shades of whatever color they're supposed to be. Unfortunately, I join the ranks of customers losing money on this operation.

I am a designer and have used this site many times to find the perfect finishing touches for my clients. The range of styles is wonderul.

My order has not shipped after placing one month ago. There is no phone number to contact them on their website (will start checking for this in the future). Apparently I've been scammed $150! They won't respond to my email

This has to be THE WORST company I have ever encountered. Nevr get any response to your emails and if you are luck enough to get your phone call answered, you are rudely told to go to the website to communicate with them. Would be ok if they responded to email but alas, I have lost count on the number of email I have sent. I am waiting for a $25 credit due me since November 2011. If you order the sample pack and then place an order, the cost of the sample pack ($25) if refunded. HA! HA! I did exactly as they told me, I received the sample pack, picked out my switchplates, returned the sample pack and placed my order. I did receive the order but never the refund. I wish I read some of thse reviews before I placed my order. I woudl never recommend this site to anybody. Stay away

I ordered a switchplate cover from this company on 6/13/11 as they have a great selection of switchplates. They charged my Visa on 6/16/11. However, I did not receive my order until the end of 7/11. I e-mailed them on 7/14/11 to ask when I would receive my order and never received a reply. When I called to ask when I would receive my order, I was finally able to reach someone after a couple of calls and they said it would be shipped "soon" (turned out it was shipped 7/25/11). When I received the switchplate, the one I ordered is too dark so it doesn't match my tile. Their exchange policy is confusing as it looks like they charge for everything if they'll take the switchplate cover back at all to exchange. I have left a voicemail and e-mailed 3 times (the last time was tonight) to ask about exchanging it and have yet to receive any reply via telephone or e-mail. This is very frustrating and does not speak well about their customer service. I would like to order more switchplates from them but am very hesitant to do so with the poor communication and slow delivery of their product. This is disappointing as they do have a great selection of switchplates on their website. --Jackie W

I have to agree with it's hard to get a hold of them. I've requested two time via the web for information on two different days. I've also called there and no one answered. Finally I got a voice message. Left a message last night and still NO reply. If it's such a great place to order, why don't they at least reply. I want to order some switchplates but no one seems to care. If there is a family problem, I can understand. Hope to hear from them.

Does anyone have a phone number for these people!?!? I need to speak to a human being - am not getting responses to my email.