Ken G.

On Friday, Oct 11th, 2019 a mechanic working for YourMechanic showed up to diagnose a no start condition on my 04 F150 (SERVICE NUMBER *******). Mechanic stated fuel pump needed to be replaced. I paid the $60-$70 for the so-called diagnosis and off he went! A week later, after purchasing/receiving the fuel pump I attempted to schedule the install only to receive "no Ford mechanics available". I then contacted a reputable mechanic to install the part the incompetent yourmechanic employee diganosed as being faulty. To no surprise the vehicle still doesn't start. If not for YourMechanic these wannabe mechanics would be unemployed as they should be! On 11/20/2019 I contacted YourMechanic customer support and spoke with someone that apparently didn't speak English. I was informed that "DIANOSIS AREN'T GUARANTEED". Funny how all advertising from this company depicts hood raised with a clueless individual smiling for a photo op! Wasted time and $$$! My mission... expose this company for what it is, FRAUD!