I created a profile on my XBox and broughtt a game. The next day I tried to go play the game. It's asking me to sign in then saying my password was incorrect. The instructions told me to reset my password. I did that. It still said I was blocked. I put in a problem ticket no one called me back. I don't know how to get the $30.00 game I paid for or a refund at least. I'm very frustrated. I hate Microsoft.