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I was on the phone with Zachary H. To get help for ordering a new mask. I was unhappy with the choices through my home health service and they did not offer refunds. Zachary was so knowledgeable and patient. He listened to all my issues with previous masks and helped me make a better choice. He suggested a few accessories that I could benefit from. I felt like he was there to truly help and make the process so easy. The next day, I wanted to make a slight change to my order and LaToya P. Had a great solution to my sizing issue and resolved my question in a professional and friendly manner.
I have had HORRIBLE, expensive experiences with home health care accessory places recommended by my doctors. They do not explain things well and did not inform me of what I was being charged for. When I tried to cancel, it was impossible to reach them. I once had a question about cleaning my machine and the home health care rep suggested that I "Google it"!
CPAP.com offers great pricing, selection, and you can return the products if you are unhappy with them. They keep your doctor's info on file so you don't have to do all the legwork yourself.
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Hi Kendra, we are very sorry to hear about your horrible experiences with other medical supply companies. Thank you for allowing CPAP.com the opportunity to serve you and for letting us know that both Zachary and LaToya were able to provide you with the service you deserve! Please let us know if there is anything else we can assist you with.