I've done many events using eventbrite, its easy to set up and manage basic event related tasks. I have noticed that if someone cancels their ticket EventBrite still charges the organizer a fee, I had to email them to tell them the problem. I also noticed that the customer gets charged for purchasing and you as the event organizer get charged a fee as well, so they are making fees on both sides of the transaction. Not to mention what the heck your payment processor charges (PayPal etc). Customer service is only accessible by email. Its great for free events, though. Organizers do yourself a favor and find somewhere else to sell tickets.