Ken C.

Purchased a 4Kw generator from Ocala Fl Store during Erma. I fully understood no return policy. I called and asked if I could return if not used still in the box for store credit thinking I would by a larger gernerator perhaps built in with transfer switch. Showed up at store on 9/23. They said I can't get the credit without purchasing and ordering a new one on the spot. Didn't know exactly what I wanted or needed, they wouldn't move at all, not even for store credit ONLY for other new generator? Told them I would not be back. Ordered generac 11KW w transfer switch from AMAZON, less expensive, free ship, no hassle return. I like to ALWAYS purchase from local stores and people, but if they only bring hassle and not value. Sorry going on-line. Funny the store right next to them is out-of-business due to online competition. You think they Northern brick and mortar stores would learn. In my business you lose a sale never the customer. In this case they lost both! Anybody want to buy a new 4kw generator in the box?