UPDATE REVIEW: Customer service is very polite and they will refund you (only for 3 months though, so make sure you cancel/unsubscribe as you don't want to use the service anymore). I still think they should notify customers via an email or e-receipt that they withdraw money from your account.
Hey Kelsey. I emailed you last week for further information to locate an account. Please make sure to reply to our email with requested information. Thank you. -Donni, Scribd Customer Support