I placed an order on 12/05/20, then was charged again on 12/6/20 (which I did not approve) I tried contacting the company immediately, with no success via the phone. After four email attempts I did receive a response a week later, they Investigated the matter and concluded that I did place the order. I asked to be provided with the information they found to come to that conclusion and received an very unprofessional email back. I attached the email exchange below. I have not received my original purchase either. I would stay away from this company, I wish I had.