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Spent money on the premium membership so I could download, have HD, and burn DVDs. I download the program so begin the process of burning my DVD once done, I popped it into our player, and its completely messed with all quality of the photos. It automatically stretches to 16:9 ratio, which chops of parts of the photos because of this. Also with that it somehow painfully overly saturated all of the images burned to the DVD - I tried this 3 times and every time it was the same even after I made adjustments on my part.
Contacted support and was told I was doing it wrong trying to burn HD to DVD when the program doesn't even give you the option in the first place... Extremely upset that I spent so much money on absolute crap software.
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Hello Kelsey, I'm sorry to hear about the problems with your DVD. It is true that DVDs are limited to Standard Definition - this is why BluRays are needed for HD. We certainly want to help you get a DVD you are happy with though, so please contact us via private message or again customer support so we can look into the issues with your movie. Concerning the 16:9, all Kizoa movies are currently in 4:3 format, so I believe a setting on your TV or DVD player is stretching the movie. Please check to see if there is a 4:3 ratio option on your device or if there is an option to not "stretch to fill screen". I hope that helps!