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Would not buy from them again. I paid extra for express shipping to ensure my package would arrive on time as it was for a birthday gift. What a waste of time that was. After my package did not arrive within the specified timeframe I emailed them and was told that it has officially been 'lost in transit' and they would lodge an enquiry and send me out a replacement asap. After replying asking when I could expect the replacement I received another email from them saying that it has actually not been long enough and I have to wait 17 business days before they would enquire with their shipping company, and there was no mention of a replacement. So basically they are unwilling to offer any help or assistance and I am being fed the party line 'wait... business days and we will look into it'. Very disappointed, and still ensure when I can expect to receive my product.
Kelsey M.'s review of Zazzle earned 3 Very Helpful votes
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Hi Kelsey,
We apologize for the issues you had with your recent order being lost in transit. This is certainly not the type of experience we want our customers to have. We do see that a member of our CS team has assisted you via e-mail and requested to have another order shipped to you with Express shipping. If you have any questions, please feel free to reply to that e-mail. Thank you.