My daughter ordered several dresses online for prom with the intent of deciding and returning the ones she did not wear - reasonable plan. Promgirls return policy made a return IMPOSSIBLE. They wont accept returns unless you complete it within 7 business days and you have to have photos to prove you didn't wear the items. I went ahead and returned without a return request and they had the balls to ask me for a CC to send the items back to me. This site sucks, the dresses were not great and such awful customer service from an online dress company is inexcusable. Will never shop there again!