Kelly S.

My problem is when I am trying to speak to someone when dealing with my car loan they help me out in no way I've asked for my contract on several occasions I can't understand their accent I have no idea what they're saying so I apologize for being white and I cannot understand what they're saying. I'm upset about this because this is my money we're talking about how I'm supposed to manage it and I am not getting many satisfaction through these people especially when they don't speak English correctly. They refuse to transfer me to a supervisor they have not mailed me my contract they only mailed me my statement and they constantly ask the same questions over and over again about my account when nothing has changed on my account but they keep asking me my phone's number my email etc etc etc and I keep telling them if something changes in my life I will tell them stop asking me 20 Questions over and over again every time I call up there nothing has changed my account this has to be the worst company I ever had to deal with