Terrible customer service. I complained about how long it takes for them to ship items and the service rep said there was nothing they could do. She said it takes on average 21-28 days to receive your order. I reminded her that I made the purchase on Oct. 5th and it is now Nov. 10th... that's 36 days! Obviously you don't require basic math skills to work at Zulily! Run, run, run from this on-line company.