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They have the worst customer service. Ordered some taillights and emailed back and forth for 2 days because apparently the sku# on the website is not accurate. Finally get a customer service lady to find the parts and put them in a cart for me. Ok get them. Couple days later put them on, one of the seals is broken. Call customer service for replacement. Am told that I need to 1: give them my vin#. Ummmm no. You don't need that in any way. 2: I need to order a new set and pay for them and then return these for a refund. Ummmmm no again. Why would I pay for a second set when you have yet to give me a working set. Their response is well we will have to wait for the manufacture to approve that the seal is broken. Again no. After 45 minutes of none sense I am just sending them back for a refund.
Kelly R.'s review of CARiD earned 2 Very Helpful votes
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DON'T BUY FROM THEM, PARTS ARE NO GOOD, RUTURNS ARE NOT ALLOWED. IF YOU ASK FOR A RETURN A...
Dear Kelly,
I am sorry to know such an issue has occurred to your tail lights. Please allow me to fix the situation and provide you with worthy compensation. Just reach me back directly at alice.ba@carid.com with your order number.
I will be glad to assist you.
Sincerely,
Consumer Relations Team at CARID.com