Kelly M.

I placed an order for a Christmas present for my mom back on December 5,2016. The order wasn't backordered or anything and shipped within a day. I didn't receive my package by the expected arrival day so I called and inquired about the status. I was told they'd track my package and give me a call once they had further information and could potentially reorder the shirt I'd ordered if they couldn't find the package.
Today I followed up after not hearing back and found out my order has been cancelled and refunded a few days before Christmas because they couldn't find the package and sold out of the top since my previous call. No one called to notify me and now I'm left scrambling for a Christmas gift at the last minute, with not enough to place another online order. The malls are picked over in terms of sizing and I don't know what I'm going to do. They didn't offer any potential alternatives or solutions. I feel they should've reserved a backup when I initially called rather than selling out while they traced the shirt that I'd already paid for. I am extremely dissatisfied with Venus and would not trust them with future Christmas orders.