Kelly M.

WORST CUSTOMER SERVICE ONLINE EVER! I have sent about 8/9 emails now and have received ONE email back saying "thank you for your recent email.We regret to advise that we are unable to change details such as addresses on orders once they have been placed. However, we believe there is still a strong chance that this is delivered successfully to your address. Alternatively, should you not receive this within our standard delivery timescales, we would recommend contacting ourselves for further assistance. Apologies for any inconvenience caused.

I have used river island for years and never had an issue until now. I noticed a glitch in the system when i made my order and it never noted my street number. I emailed ASAP as I could cancel or change my order online (like you used to able to) asking them to cancel or edit the address. I got told the above. Since then, i have watched the tracking, emailed them again, then couldnt deliver, its sent back. I emailed them again, NO REPLY! Nothing, not even to tell me what the process is next.

I am furious! Not even acknowledgment of my emails! Very disappointed and will NEVER use them again! Woeful customer service team!

ZERO STAR - but had to give one just so i could comment! (ps I dont usually this annoyed about things, but they have really made my blood boil!)