Kelly K.

We booked flights to Seattle for an Alaskan Cruise via CheapOair. We were trying to be thrifty and keep costs low so we booked non-refundable tickets. That was our mistake but dealing with CheapOair since then has been the worst customer service experience of my life.

Their hold system will only let you stay on hold for an hour at which point they hang up the call. I've done this 3 times. I have never actually spoken to someone. I have had chat conversations through their website. Although they have an automated system that makes it as difficult as possible to actually speak to someone. The people that you get in chat are unhelpful, argumentative, and standoff-ish. They will not try to help you and will only do so once you get aggressive.

To top off this terrible experience, they have a policy that you will be charged for any credits or refunds. $35 per ticket for a credit and $70 per ticket for a refund. Our Cruise has been canceled due to COVID. One of the flights was moved by an airline by greater than 12 hours thus entitling us to a refund by law even though the flight was non-refundable but due to CheapOair's terrible policy, we will be out an additional $140. We are getting the other flight credited to us but have to use the credit within 6 months, in the midst of a pandemic that will still be going on, and they are going to charge us the fees.

This is a terrible site with terrible service. Do not use it!