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I ordered the spring box on April 15th and the money was taken out of my account that day. As of May 1st it still had not shipped so I contacted customer service and they emailed me back saying it had shipped, gave me a tracking number, and said it would take 7-10 buisness days to be delivered. Still today May 11th the tracking number is only showing that a label was created. This is stealing and really bad customer service. If I wanted to give my money away it would have been to someone that really needed it not to a money hungry company like this. I want the products that I paid for... PERIOD! This is not okay and needs to be made right. I can only imagine how many others are going through the same ordeal.
Kelly K.'s review of FabFitFun earned 4 Very Helpful votes
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Hi Kelly! We are so sorry to hear about your experience! We hit some unforseen inventory issues in the process of moving warehouses and we apologize that your order was affeted by these issues. I had a look at your account and it does look like a creidt and a free box was added to your account by one of our representatives. We truly hope we have the opportunity to surpass your expectations in the future! Do not hesistate to reach out to our Customer Care team if there is anything else we can do to assist you! Xo